CXAssist.io
Transforming Customer Support with GPT-Powered Automation
We engineered a sophisticated SaaS platform that automates email and chat replies, allowing support teams to handle 10x the volume without increasing headcount.
Tickets/Day
10,000+
Response Time
-85%
Satisfaction
4.9/5
Uptime
99.99%
The Challenge
E-commerce brands struggle with support ticket spikes, leading to slow response times and decreased customer loyalty.
Manual triage of 1,000+ daily tickets was leading to human error and burnout.
Customers expect instant replies, but 24/7 human staffing is prohibitively expensive for mid-market brands.
Existing 'bots' were too rigid and failed to understand complex customer sentiment.
The Solution
Intelligent Sentiment Analysis
We developed a proprietary routing engine that uses GPT-4 to analyze ticket sentiment and urgency before suggesting or automating responses.
Deep Integration Hooks
Built custom connectors for Shopify and Zendesk, allowing the AI to pull real-time order data and shipping status to provide accurate answers.
Privacy-First Architecture
Implemented advanced PII (Personally Identifiable Information) masking to ensure data compliance and security across all AI interactions.
The Results
Tech Stack
Next Project
Gametract.com
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